Whether a user is currently travelling, at work, in a meeting, at home, watching TV, or lying in bed will all affect their behaviour, expectation, and current personal objective for using the Internet at a particular time. As Internet users’ behaviour develops the offering to audiences must continue to reflect not only people’s expectations but their browsing environments. Internet connectivity speed, browser device capability and individual situational objectives need to be taken into account if you, the provider of content and utility, are going to achieve your own objective of effective communication and transaction.

Some of these tips are new, whilst some have been around for some time, however changes in technologies or user behaviour have made the latter important in the current climate.

1. Learn three new things about Analytics. Whether you use Google Analytics or another client side statistical analytics system, it’s imperative that either you personally, or whoever reports to you, are including more detail and consideration of new areas of statistical analysis. Mobile activity will probably be included in this but there are other more in depth areas to analyse.

Google Webmaster Tools - Site Perfomance

2. Load times. One of the factors Google uses to influence rank position is page load time. This fact attracts attention but probably a more important issue is to make sure your site is faster than a majority of other sites. After replacing an old site in 2010 and reducing total page content load times from 10+seconds to 2-3seconds, we noticed an immediate increase in direct sales of over 50%. Better navigation, design and usability obviously helped here, but the most obvious change was simply a consistently faster site. It can be difficult to achieve, particularly if a graphic designer without any more advanced digital knowledge gets to design a site without any technical advice or guidance. However, it’s seriously important. Make sure you get the right balance here!

3. Screen size and small screen navigation. Different phones, pads, laptops, notepads, desktops, and monitor sizes will display proportions of any website. Also remember about touch screen navigation which requires larger navigation buttons and clickable menus as opposed to hover-over menus. Borrow an iPad and iPhone as a bare minimum and ideally test at least 5 different screen sizes and aspect ratios.

4. Get your business listed on Google Maps, Google Places and Google Local, at least. The listing costs nothing, and if set up carefully you can really position your business to gain far greater levels of traffic and visitor numbers. Just like valeting a car, you can do this yourself, pay a vacuum cleaning equipped general handyman, or pay a specialist to maximise the results. Remember, the work is normally done only once but your appearance there will last for years. Our advice is to invest very little relative cost in getting this done perfectly.

5. Content is, and will always be, king. For every minute you spend thinking and considering the design and look of your site, spend at least the same on ensuring you have great content. So £1000 on graphic design means at least £1000 on content whether it’s copy or photography and if it’s video content then at least a factor of 3 should be applied.

6. Mobile. Apart from the technical layout and usability of designing a site or multiple sites for mobile devices, try and think what your audience will be looking for whilst using a mobile. If there is a predominant common content set then you may wish to consider a dedicated site with this content at the forefront. For example, a train company will get a lot of mobile visitors looking at live departure and arrival times.

7. Geo-location Social Media placements. This is really simple. If you have premises or a place of work, just register your location using 4Square and Facebook Places at least. There are numerous others available if you like, although the usual advice about quality over quantity prevails. This follows into making sure you monitor, engage, and follow all other advice any good Social Media specialist consultant will keep you informed of.

8.  Google Search Preview. Users now have the option to see a small page preview of your webpage along the side of search results. How enticing does your website look when a smaller screen view of the page appears? This creates another issue for the web designer and should be taken in to consideration.

9. Consider video content seriously. As mentioned quality content not only draws additional direct traffic but also holds people’s attention for longer. This can potentially benefit your natural search engine positioning.

10. Appropriate social media usage. Promoting a Twitter feed, a Facebook page or a content library with your content on will fail if you simply don’t have enough of the right type of content being posted through each of these. It’s very important to ensure you use Social Media feeds appropriately. Again, the highest quality specialist advice you can afford will pay off in the longer term.

We hope you find these useful for reflective purposes. There may be instances where they are not appropriate, but, we feel they should at least be considered for all projects in 2011.

The system built for Travel Smith Limited, based in the South East, required more than 400 hours of complex programming over a period of 6 months. This was needed to ensure that a range of back end systems could work together seamlessly to assist those booking holidays on the Channel Islands.

Built by St. Agnes based, UKnetweb, the new system allows customers accessing travelsmith.co.uk to book flights and accommodation through the one site building on their previous success in arranging accommodation and ferry travel for customers throughout the UK.

Although flight booking systems of this kind often appear relatively simple to the consumer using them, they involve a range of highly complex programming languages to ensure that the different parts involved in the process work together to generate the required results.

“Many people could be forgiven for thinking that the site is pretty simple, after all, that’s how the customer should see it. However, behind the scenes we have to ensure that thousands of processes work hand in hand to deliver the service they expect.” Says Toby Parkins, UKnetweb’s Managing Director.

“As a company we focus on these kind of projects which other companies find difficult. Knowing that nothing is impossible we work to establish new ways of doing things and have become nationally renowned for a number of European internet firsts.” He continued.

The Travel Smith system is not the first project of this complexity undertaken by UKnetweb, past projects have included a national sales system for genealogy store, Parish Chest and a mobile application for brand leader, Nokia.

Anyone looking to develop their own booking system, or other complex web development can contact the company at their offices on 01872 555933 or visit the company’s website at www.uknetweb.com

The entry looks at how sites like Wikipedia and Digg, which purport to be web democracies actually work more like an oligarchy, where a small segment of users are responsible for the majority of content and the sites general direction.

Where I find problems with Wilson’s view starts in his title. It is clear that there may be an argument to show that sites such as Digg and Wikipedia are in the control of a select bunch of users. However, these users have not been selected, appointed or employed but have risen through the ranks (so to speak) through active participation, knowledge and the support of other users.

The whole principle of the so called ‘Web 2.0′, Crowdsourcing and the Read / Write web is that it offers open access to the collective commons. It seems only natural to me that those who put the most in would naturally achieve a higher degree of ability to affect changes across those sites operating in this way.

As such the title used in Wilson’ s blog, describing ‘Web 2.0 democracy’ as a ‘myth’, does not really seem accurate or fair.

I believe that the Web 2.0 phenomenon may not be perfect and is in fact still at a relatively early stage. Where I see that it offers many advantages over the web as it existed until this time, is in the open ability for most, regardless of technical knowledge or ability to participate in a creative commons un-bound by mainstream corporate concerns, financial restrictions or censorship.

It is difficult to apply terms such as ‘democracy‘ to such a subject when countless sites struggle to provide an accurate definition of exactly what it is. If we take the literal meaning listed by About.com as ‘the will of the people’ then can anyone really argue that Web 2.0 is anything but democratic, after all, are we not all free to participate as we choose to do so.

Never one to miss an opportunity to test a new web application, I created a group for members of the network and referral organisation, the BNI, and joined a local business network created by friend, Alan Jones, for business people in the South West (UK).

So will sites such as Ning lead to the creation of ‘nethoods’, a trend prediction from Trend Watchers extraordinaire – Trendwatching.com, where smaller networks are likely to focus on small real life suburbs, villages or even streets as people search to merge life on and offline?

If you have your own social network why not include it in a comment on this blog? I have.
Visit BNI

My role within the company is to research emerging technologies, liaise with clients and potential clients, and manage some of the projects coming in.

I have started this blog to share some of our work with the world and help businesses locally or further afield tap into the many new tools emerging on the web. I will post as often as I can with links to great sites, information or tools for those interested in the internet, other emerging technologies or growing their business.I want to start by adding the following slideshow (available for download) which was a presentation we prepared for our local Chamber of Commerce featuring hundreds of embedded links to more info.

I am keen to hear any thoughts you have and welcome anyone to get in touch. You can find me on Skype, Facebook or Plaxo. (Click here for links through ‘About Aren’)

Aren